Frequently Asked Questions
Everything you need to know about our lifting and rigging solutions.
Do your products come with safety certification?
Yes, all our lifting equipment is supplied with the relevant LOLER (Lifting Operations and Lifting Equipment Regulations) certification or a manufacturer's Certificate of Conformity to ensure compliance with safety standards.
What is the standard lead time for delivery?
Standard stock items are typically dispatched within 24-48 hours. For heavy machinery or custom-built solutions, lead times may vary between 5 to 10 business days depending on the complexity of the order.
Can I return equipment if it is not suitable for my project?
Unused standard items can be returned within 14 days of delivery, subject to a restocking fee. Please note that custom-made items, such as specific lengths of wire rope or bespoke gantries, are non-returnable.
Do you offer bulk discounts for large industrial orders?
We do provide competitive pricing for high-volume orders. Please contact our sales team directly with your requirements to receive a formal quotation and bulk discount rates.
How do I know which Load Limit (WLL) I need?
The Working Load Limit (WLL) should always exceed the maximum weight of the load you intend to lift. We recommend consulting with a qualified rigger or our technical support team to ensure you select the correct safety factor for your specific application.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers (BACS). For regular corporate clients, we also offer the option to apply for a 30-day credit account.